Computer software for families
Refunds, delivery and support
Published November 12, 2026. Version 2026-11-12.
Coming soon. Purchases are not open. These published policies describe our planned direct software offer. The exact edition, version, compatibility and delivery details will be shown before checkout opens.
30 days from usable delivery
For a direct Discovery Desk computer-software purchase, you may request a full refund within 30 calendar days after usable delivery. Usable delivery means you have received access to the correct purchased software and it can be installed and opened on the supported configuration described in the offer. Payment alone, a broken download link or delivery of the wrong edition does not start this window.
If delivery or installation fails on a supported configuration, contact us. We will help establish the delivery date and resolve the problem or arrange a refund. We will not treat a delivery failure as use of your refund window. A later reinstall does not restart the window. This voluntary policy adds to your mandatory consumer rights; it does not shorten a longer legal deadline or remove remedies for faulty, misdescribed or undelivered software.
How to request a refund
Email support@discoverydesk.org with the adult purchaser's email, order reference and a short explanation. A change of mind within the 30-day window qualifies; you do not need to prove a software defect. For technical problems, your computer model, operating system and software version help us respond. Do not send card numbers, passwords, parent PINs, pairing credentials or child work.
If your receipt identifies Paddle as the authorized reseller, you can also request a refund using the receipt's support link or Paddle buyer support. Paddle's refund policy and mandatory consumer rights apply alongside our additional 30-day promise. Purchases through app stores or other sellers use the seller's disclosed refund process.
Duplicate charges and delivery problems
Contact us if you were charged twice, received the wrong edition, cannot access the download or cannot use the promised software on a supported configuration. These problems are reviewed independently of a change-of-mind deadline and do not remove statutory remedies. Check compatibility before buying; ask us when uncertain.
After an approved refund
We confirm the amount and arrange the refund through the original payment channel where possible. Processing and bank posting times depend on the reseller and payment provider. An approved full refund ends the license and future download access for the refunded product. Stop using and remove program copies for that product while keeping or exporting your family's own work.
We do not remotely delete child documents, drawings, presentations or family settings as a refund measure. A pending or declined request does not end purchase access. A partial refund does not automatically end the license unless you separately agree to a stated change.
Delivery, reinstall and recovery
Before payment, the offer will identify the exact software edition, supported computers, installation method and delivery instructions. After confirmed payment, access instructions and a receipt will be provided. Secure download links may expire; expiration does not end a valid license. Keep your installer, receipt and backups, and contact support to recover purchase access or report an interrupted delivery.
Standard support
The planned purchase includes one year of standard support from purchase for installation, setup and troubleshooting on supported configurations. Standard support continues while you have an eligible active Discovery Desk subscription; qualifying plans will be identified before subscription signup. We do not promise unlimited assistance, hardware repair or compatibility with every future operating system. The exact edition will state its included updates and security-maintenance period before payment.
Ending support or optional Parent access does not expire the purchased computer-version license or erase saved work. The optional Parent month has separate activation and continuation terms. A software purchase alone does not authorize recurring Parent charges; refund and subscription cancellation are separate requests.
Operator: Curated Daily, LLC. Software and purchase support · General questions.